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From:Symantec
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See Product Page
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User Rating: Amazon Sales Rank:#141 |
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21 of 22 customers found the following review helpful:
 A pain to install, 2007-11-08
I've been using Norton products for over 15 years. When I tried to install Systemworks 2008 Standard from CD, I got the install screen, clicked on install, and...nothing. After going on-line and wading through the Symantec support menus, I finally found out that you had to uninstall any previous version prior to installing this one. No where in the skimpy installation manual that came with the product does it say this. After downloading the uninstall tool, running it, rebooting, and attempting the install again, Systemworks was working. I then tried to install AntiVirus, but about 90% of the way through the installation it aborted and said it had "encountered a problem". A link was provided to Symantec, but when chose my product (Systemworks 2008 Standard) all I got was a blank page.
So I ran the uninstall tool again. This time when it was done, I checked the Symantec directory under Program Files and found it was still there and contained several files. I deleted them, ran the uninstall tool again, and rebooted. This time I installed AntiVirus first, then Systemworks, and it all worked fine.
I don't see why Symantec couldn't have this product search for and uninstall previous versions, or at least provide the uninstall tool on the CD.
21 of 21 customers found the following review helpful:
 Ouch! I'm a loyal Norton user., 2007-10-18
I am a loyal Norton user. I've used Norton SystemWorks (NSW) for many years, and have been consistently happy. I'm running Vista Ultimate on a great computer (Pentium D Processor 940 at 3.2 Ghz, 4 GB RAM). I downloaded NSW from Symantec's web site, but it won't install. After expasperting sessions with "English as a second language" tech support, I was finally able to install the software. After running several of the "check/fix routines" on NSW, many other programs did not work. I had to reinstall at least five different programs. I'm back to normal, thanks to back-ups I made on an external hard drive before installing NSW. But, I am afraid to run the "check/fix routines" on NSW again until (or if) they fix the glitches.
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