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From:Acronis
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See Product Page
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User Rating: Amazon Sales Rank:#15 |
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 Won't install -- Useless tech support, 2008-07-05
I ordered, tried to install. I have 4 machines. It would only install on 2. When I emailed tech support, it took more than a week each time. They clearly did NOT read my email because their response was inappropriate and useless. 3 strikes and they are out. I returned it and bought other software. I have Win XP Media Center Pro on 3 machines and XP Pro on the 4th. Forget this one.
Hangs almost on every backup. Very buggy, 2008-07-01
I use this product in Windows Vista and I am extremely dissatisfied. It hangs almost every time and taking a simple backup should be rerun with reboot several times. A backup is a horror. I submitted also a support request and didn't get any answer yet. I strongly discourage Vista users buying this software. It is better just to archive (zip) your stuff or go and use the backup tool coming with Vista.
2 of 2 customers found the following review helpful:
Poor support, no updates in 7 months, 2008-06-28
I've used this product since version 7 and it got progressively better .. that is, until the current version 11. There have been no updates to the product since November 2007 despite numerous bugs pointed out on their customer forum. The one that bit me was a huge one; the product does not allow you to set up reliable backup schedules! Despite following the instructions exactly, the scheduled backups do not run. Acronis has acknowledged the bug and has provided a workaround that involves moving specific bug fixes to hard-to-locate system files -- something no user should have to do. They claim to be fixing the problems "in the soon-to-be-released fix" but that fix is yet to be provided. The shame of it is that this is a very good product IF it works for you -- and as you can see from the numerous 1-star ratings here, it does NOT work for many people. Acronis owes their users an update to resolve the outstanding problems. But they will probably release a new version instead and expect us to pay an upgrade charge for it, instead of resolving the numerous bugs that have already been pointed out.
 Smegma feels SECURE with Acronis at work, 2008-06-24
A GREAT product -- but PROBLEMS with the "TRY & DECIDE" feature.
The Acronis Secure Zone back-up system (protected partition) is highly
EXCELLENT, and RESTORING has worked flawlessly - many THANKS !!!
Acronis takes AWHILE to update for known shortcomings ...
But, their products are good enough that I later bought Disk Director.
Excellent product with excellent support, 2008-06-21
I bought True Image 11 because my research on imaging software showed it to be among the best, if not THE best, of its type. I'm an amateur photographer with thousands of digital images and various applications on my hard drive, and I don't relish the thought of a hard drive crash without some way to restore the files, apps, and OS just as they were before the crash. True Image 11 installed without a hitch, and I decided to perform a manual backup (without reading the manual). This was accomplished with no problems, but now the program told me that I had no backup, and I'd better get crackin'. An e-mail to Acronis support brought the answer (thanks, Vladimir!). You have to SCHEDULE the backup, and when it's performed the warning goes away. Do it like the manual says and you'll have no problem. I haven't given this product the acid test of a complete restore of my C:/ drive, but I have complete confidence that this could be easily done.
This is a great product! Get it!
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