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From:Intuit
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User Rating: Amazon Sales Rank:#6 |
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2 of 2 customers found the following review helpful:
 Major Disappointment, 2008-06-11
Needed bookkeeping program for my small business. Quick Books a no brainer, right? Wrong. Running fully patched Vista and Office 2000 on a new PC. Impossible to import client lists from Outlook portion of Office, an important reason for purchasing Quick Books. Paid extra $30/month for "Support." Polite but completely incompetent. Spent hours redoing the same program loading and fiddling with one tech after another. Getting the same error message. "Oh, we must research this and will get right back to you." Wait a week, no one gets back, email and calls go back and forth, another tech does the same fiddling, same "research," then no reply. Each tech, despite firm verbal assurances full notes are being made, is unaware of the recurring error message they were supposed to be researching. One of the techs I dealt with earlier responds to yet another email, assigned yet another "case #" and wants to repeat the same fiddling. When I object the tech instead gets control of my computer via an adobe software product and, within 30 minutes, completely corrupts my outlook system to the point I can't even reload the software successfully. Major headache. My advise, if you purchase Quick Books and it doesn't load perfectly and work right out of the box for you, return it. Tech support is a nightmare of polite incompetence.
 Very pleased, 2008-06-02
I am very pleased with the QuickBooks 2008 that I purchased. The package came quickly and was exactly what I ordered. Thank you!
 Quickbooks - Good, but could be better, 2008-05-31
I have used quickbooks for our business the past 3 years. I love the program. It doesn't really take that long to load and I have never had a problem backing up or restoring my files. It is well organized. My version still happens to be Quickbooks Pro 2006. I'm waiting for a few changes and then I'll upgrade.
It maintains my customers, vendors, and checking better than I could ever do on paper - I have tried paper. I still have to keep a log for fast reference and I do that with Microsoft Word. This is where I keep a list of every purchase order and invoice next to each customer, plus the status of their order.
Quickbooks, unless I haven't found it yet, doesn't allow you to mark customers shipping status - pending, in transit, at warehouse for pick-up, etc. Our customer service department has to know when a customer emails or calls how to locate this information quickly.
Overall, this program keeps me from losing customers. I love it and can't wait for them to upgrade it to suit my company needs.
4 of 6 customers found the following review helpful:
What else is there?, 2008-05-30
Simply put this is a MUST HAVE for any business. Turns headaches into time to hit the golf course.
3 of 3 customers found the following review helpful:
Avoid this procduct if at all possible, 2008-05-30
Like many people, I am stuck with Intuit's endless forced upgrade cycle. If you want to continue to use payroll, you are forced to constantly pay for upgrades that offer no useful new features. Once you have years of company data, it becomes difficult to switch to something else, so you are stuck with choosing the lesser of two evils.
In my experience, each one of their forced updates is worse than the one before with QB 2008 truly being an exceptional piece of garbage. Intuit claims it is compatible with Vista, so when it arrived I installed it on a Vista machine. It installed OK, but then it wouldn't run. A quick google of the problem indicates that tons of people have the same problem. Intuit simply says the issue is Microsoft's problem and they can't do anything about it. Great, so I bought a product that claims it is compatible with Vista, but really isn't. Or, if there is an issue, Intuit feels it is ok to simply take your money without resolving it.
At that point, I tried to be fair. Vista undoubtedly has a slew of problems and so maybe Intuit might be doing their best. So, I turned to an XP box (that is currently running QuickBooks 2005) and attempted to install my QB 2008. In this case, it wouldn't even install! Back to google, and I once again find page after page of people with the same issue. It turns out that there are some registry keys with permissions set in such a way that QB 2008 can't install. Once again, Intuit claims it is not their problem, but is instead Microsoft's problem. So, I fix the registry entries and get the product installed. The first thing you need to do at that point is to go online and update your payroll. That process failed with additional error messages. What a great product.
Of course, once you finally get their product working, you then have to sit on the phone in order to get an activation code. I think at this point Inuit has stolen so much of my time that it is now worth it to switch to Office Accounting 2008 or something like that. Intuit clearly feels that they have their customers locked in and thus can force feed their customers a garbage product and then treat us all like garbage as we try to fix the issues. Since I have found so many other people with the same issues, I strongly suggest that any prospective buyer avoid this product if at all possible.
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