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From:BitDefender , Bitdefender ,
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User Rating: Amazon Sales Rank:#278 |
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5 of 5 customers found the following review helpful:
 It works like it's not there!, 2007-12-22
I switched over to Bit Defender from Zone Alarm. With the latter, I was concerned at the effect it had on my PC - start up times became so slow. I also found that sometimes the program updated - sometimes it didn't. Bit Defender on the other hand works away quietly in the background with the minimum of interruption, and virtually no impact on system resource. My PC now starts up with virtually no lag caused by the security suite - great! I use Bit Defender on two PC's: a 2 year old 3Ghz Pentium 4 desktop and a 1 year old Dell Pentium Laptop. Bit Defender works the same unobtrusive way on both machines.
The user interface offers a very simple 'one click to fix' approach, or hidden away is a more complex array of settings to tweak whatever it is you may want to adjust. For me, I like this approach, if the simple interface works, great. If, for whatever reason, I have to dig deeper to fix something I can.
Others have complained about customer service. I can't comment on this since I haven't had the need to contact them - you can decide for yourself whether this is a good thing or not. For me, for now, Bit Defender works as I hoped it would and is a big improvement over ZA.
6 of 7 customers found the following review helpful:
The security solution that I've been looking for., 2007-12-01
I've always tried to stay on top of my security, using firewalls, antivirus programs, adware programs, and the like. I'd heard good things about BitDefender, so I decided to give it a go... on my very first scan, it picked up several items that my previous antivirus and all of my adware scanners had missed. I haven't had any problems with features turning themselves off, and am impressed by the fact that it features a "Game Mode" for when I want to play games online (which with a lot of firewalls/antivirus programs you just about have to shut them off to get them to stop interfering with your games.) I don't know what their customer support is like, but that's because I haven't needed it.
I purchased a single 3-year license from BitDefender's website (as opposed to the Amazon product, which contains 3 2-year licenses; I only have the one computer, so I have no use for 2 extra licenses) after trying the 30-day time trial for about 2 weeks.
9 of 11 customers found the following review helpful:
 BitDefender?, 2007-11-30
Buy this product at your own risk. It loaded fine, but I can't get any updates unless I register. When I try to register, it tells me that the account already exists. When I try to log on to the account, it tells me that I need to register, etc. etc. etc. That gets old fast. Call support...10 minute wait, 20 minutes later...disconnected. Tried several times...same result. While on hold, I was encouraged to log into my account to create a support ticket...yeah right. Create a support ticket without an existing account...it's possible, but it took TWO WEEKS for a response. I send the requested info. WAIT ANOTHER WEEK. Another request for data (that could have been part of the initial data request). Still waiting. Norton Utilities has its issues and is a HUGE performance hog and costs more...but it at least works. Unless you are Dirty Harry and "feel lucky" that you'll never have a support need...AVOID AVOID AVOID!!!
2 of 5 customers found the following review helpful:
Application Keeps Disabling Security Features, 2007-11-13
The application keeps disabling its own security features. Every time I log onto the computer, all the security features (PC Security, Network Security, Identity Control) are disabled. I enable them, and then next time I logon, their disabled again. No fix for this issue.
12 of 13 customers found the following review helpful:
no service, 2007-10-22
The program is quite good but beware if you need any service or God forbid need to return the product for there isn't any. There are numerous methods online to obtain service according to their site but you will never get an answer to any of them. They also use digitalriver for their collection agency ad even though digitalriver has been great i the past to work with.. forget it if you ar trying to resolve a bitdefnder problem.
This is a shame for although the software seems to be good they lose it when it comes to THE most important item.. service!!
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