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From:Nuance Communications, Inc.
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See Product Page
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User Rating: Amazon Sales Rank:#324 |
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7 of 8 customers found the following review helpful:
 This product borders on fraud!, 2008-05-18
I just made the singularly bad mistake of buying this software at the local Fry's Electronics (at full price no less), only to find that it won't even start up on my system, even after a successful install! And it is only at this point that I learn about the fact that they charge you for service support. This is crazy!
It is simply unacceptable to not provide some sort of free support, or at the very least a better FAQ that addresses this problem, since plainly I'm not the only one suffering it.
***STAY AWAY FROM THIS COMPANY AND ITS PRODUCTS*** Lack of free support for their buggy product borders on out and out FRAUD. For all intents and purposes I'm out $[...] plus whatever I wasted in taxes on this POS.
Obviously, much blame attaches to me personally for not doing my homework and just impulse buying. (In my defense, I seldom buy specialty software like this, so I'm a bit of a neophyte). I will NEVER do this again.
FYI - Currently I'm running Win2K, SP4, but have plans to upgrade to XP. I can only pray these problems will go away at that point.
4 of 5 customers found the following review helpful:
 Meets the basic needs, 2008-02-26
The product meets my needs (article review and editing). I did experience a problem with registration and activation but was able to overcome the issue with perseverance. Much depends on expectations. Most of the work I do involves editing text. Perhaps for other more involved work this program may not be suitable (OP16 Pro?). Installation went well and the program appears to be performing well.
13 of 14 customers found the following review helpful:
Extremely frustrating, 2008-02-18
I bought a scanner, which came with free ScanSoft software. I spent hours scanning a hundred page document. Then along came an upgrade offer - buy OmniPage 16 Pro (the continuation of the ScanSoft heritage). So I did. And found out that my previuosly saved OPD files were not compatible with the new version.
OmniPage 16 Pro is very buggy. Clicking on help has caused the app to become non-responsive. Shift clicking on a zone has caused the app to close, wiping out other apps that were running at the same time. It is enormously quirky, and has a difficult to use user interface - as though it was written by people who have never used a great interface. There are so many configurable items that it's impossible to learn (the Help doesn't), and if you try to experiment with them, you're likely to lose work.
My most recent frustration is that I've saved a book of 50 pages, and now want to add to it. I select the "add pages and continue processing" option, and it throws away all my work on the previously saved pages - meaning I have to rezone them, reproof them, etc.
If you really, really need to get documents scanned, hire a team of monkeys and have them do it. It will cost about the same, and you'll get about the same results.
14 of 15 customers found the following review helpful:
Don't waste your money on it, 2007-12-11
I purchased Omnipage to convert scanned image-only PDF's into image-text PDF's. Every PDF comes through in horrible resolution. I spent several hours search their Support site, and couldn't find anything related to my problem. I also search the web and found other people complaining about the same problem, but no solutions.
I'll never buy a product from Nuance again.
10 of 11 customers found the following review helpful:
NUance=NOsupport, 2007-12-10
if you need reasonable support, DO NOT BUY anything from noserviceNuance. this product has glitches that will eat memory and ignore commands from the menu bar; that's only the start of terrible experiences. from there, you get one free contact with semi-literate support, and then have to pay them for them to try to correct problems with their product. STAY AWAY unless you are a guru.
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