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From:McAfee
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User Rating: Amazon Sales Rank:#63 |
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 Very happy with software- not so much with customer service, 2008-06-19
I really like this anti-virus software. It took about 10 minutes to install and an extra 2 to update. Seriously, this software is very easy to use and install. After installation, this software was ready to use and the interface is easy to navigate. It reads files FAST. The only slow up is when you activate the parental controls (a handy feature to have for a family) so if you don't need it, I suggest skipping it. I have no complaints about the software at all!
The customer service on the other hand, I am not so happy with them. I have difficulty getting an e-mail response despite several attempts. Although it is a very minor issue, it would be nice to get a response. I cannot find a telephone number anywhere so that just leaves e-mail. Hmmmm. I am worried about what would happen if I have an real issue with the software. Hence the four stars.
1 of 1 customers found the following review helpful:
 Total and Economical Protection, 2008-06-19
This is easy to install and provides good protection. Add to that three users and it's a real value of a deal.
I am very happy with it and would recommend this to anyone needing it.
1 of 1 customers found the following review helpful:
A pretty good security solution for those with only basic computer knowledge and needs, 2008-06-19
Quite frankly, I gave up on McAfee security software even earlier than I dumped Symantec/Norton, but I was pleasantly surprised by McAfee Total Protection 2008. That being said, I have to issue a caveat here. I did not install this product on my primary computer, as I'm quite happy with the security software I've been using - but I figured I would give this software a try on one of my secondary computers. My parents use this particular computer more often than I do, so I basically just needed something to help safeguard an email client and keep nasty web entities (viruses, spyware, adware) at bay during limited Internet access. That means I can't really speak to a lot of the more advanced capabilities of this product, as my parents aren't exactly adventurous when it comes to exploring what a computer can do.
Virus protection is old hat and then some, by now. Since this computer is basically left on all of the time, virus protection files are downloaded and installed automatically, and the real-time protection rounds up any potential danger as soon as it comes riding over the horizon. The same deal goes for spyware and adware. Scans can be set up to run overnight or whenever, so my parents really don't have to do anything in order to be protected when they're actually doing something online. That makes life a lot easier for my parents - and for me, as well. McAfee SiteAdvisor is also beneficial, as one of my parents (who shall rename nameless) does have a bit of an itchy clicking finger - any kind of warning about sites that have been identified as sources of spam, spyware/adware, and scams is definitely a good thing.
Any security software with real-time protection is going to slow down your computer to some degree, but McAfee Total Protection 2008 seems to leave only the most minimal of a memory and CPU usage footprint on this particular computer - but my parents rarely have more than two programs open at the same time. I can definitely say that this software doesn't slow email down to an infuriating snail's pace (unlike Symantec security products, which make opening your email client a veritable time-consuming ordeal) - and that's noteworthy, in my book.
What surprised me the most with this product was the ease of installation. (The computer in question, I should note, is two or three years old and runs Windows XP with half a gig of memory.) Installation really couldn't have been quicker or easier. Some products I've used in the past required some detail work to get the firewall configured the way I wanted it, but I really didn't need to do anything of the sort in this case. When a program opens that isn't configured through the firewall, it's a simple matter of allowing or blocking that program from gaining Internet access. In addition, you don't have to worry about being bombarded with firewall-related messages. I've used products in the past that popped up little alerts for even routine Internet traffic activities by default, requiring you to go in and reconfigure your settings to eliminate those flurries of mundane alerts. My parents usually stop in their tracks whenever they see a strange message on the screen, afraid to do anything else until I can tell them what to do in response to that message. With McAfee Total Protection 2008, I feel pretty confident that the only messages they see will be ones I really do want to know about.
This review will be most useful to those who aren't experienced computer users, people like my parents who really only use their computer for email, some Internet searching, word processing, and similar basic functions. I think McAfee Total Protection 2008 makes for a pretty good security solution for this type of computer user because the product is easy to install, doesn't require any fancy configuration changes after the fact, and basically just runs in the background, minding its own business, until such time as a threat of one sort or another comes along. The fact that this product comes with three user licenses is also a plus, as so many people nowadays have more than one computer.
FINALLY!! Just what a computer user needs., 2008-06-18
I was so angery before when I bought a virus protection product only to find out that I now need Spamware, Pop-Up blocker, Spyware, etc. Total Protection MEANS total protection. It is SO easy to use and SO easy to update it if you buy a newer system. I finally convinced all my family in Taiwan to get McAfee after they lost two or three computers using those "cheap" brands. They ended up paying a lot more in money and time than I ever did.
What's not to like?, 2008-06-18
As a home user of this product -- and a person of only general expertise with computers (i.e., good general facility, no programming experience) -- I would rate this product highly. It is easy to install and easy to use. And thusfar, at least, I have not experienced any noticeable slowing of clock-speed on my computer. That said, the one -- and rather quintessential -- aspect of this product I am unable to comment on is how effectively it does what it is supposed to do. Before installing this software, I had never experienced the kinds of problems that require protective software (save for the accumulation of ad-ware/spy-ware, which my own pre-installed software seemed effective at eliminating). After installing it, I continue to be (as far as I can tell) problem-free. So, McAfee is either doing a brilliant job or very little job at all. I must defer to the experts on protective software to weigh in on this detail...
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