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From:Symantec
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User Rating: Amazon Sales Rank:#13 |
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 New lease on life by getting rid of this slug, 2008-06-25
I replaced Norton Internet Security a couple of days ago with Zone Alarm, because my system contracted a stealth mailer. The only indication of a problem was that the Norton Email Proxy was getting some errors because some servers were rejecting the emails. The antivirus and spyware components of Norton indicated no problem whatsoever; perfectly clean scans. I installed Zone alarm, which immediately fixed the problem and also warned me that another application was trying to send emails.
I was getting to the point that I thought I was going to have to upgrade or replace my 3 year old desktop and laptop because of the slow speed, but when I replaced Norton with Zone alarm, both systems are now running, I estimate, at 5 to 10 times faster than before. This has given a new lease on life to these systems and I should be able to use them for at least a couple of years more. Norton Internet Suite is a boat anchor that drags sytems practically to a crawl. I have no particular interest in promoting Zone Alarm... I understand that it is based on Kaspersky Antivirus, and I just bought Zone Alarm because it was a complete security suite. Or read some reviews and choose SOMETHING else... definitely not Norton. You can read the reviews on Cnet.com, which indicate that Norton has some features that are missing from Zone Alarm, but that those extra features are unnecessary for most users.
Anyway, the main point of this review is that my system now runs 5-10 times faster after I replaced this Suite with another product.
MEMORY INTENSIVE = FRUSTRATION, 2008-06-22
Norton is NO LONGER the best AntiVirus software on the market. In fact Its not even in the top 5 anymore according to IT experts. I've had Norton for a decade and after using NIS 2008 for 6 months have HAD IT with this software (even though I have 6 more months on my subscription). Every year Symnantec adds more bells and whistles to their software to the point where it is now SEVERELY slowing down "the train" it is supposed to be protecting. Everytime Lucallback proxy updates (about once an hour) my whole computer freezes up and I have to wait until its finished to continue. AND I have 2 quad core Xeon processors and an awesome graphics card w/ 500 GIG of hard drive space, so basically not a slow computer. While I configured Norton to check for updates twice a week in the evenings, there is no way to stop Lucallback proxy from running. Maybe if enough people quit using Norton, Symantec will get the message and make a better and more streamlined product that isn't so memory intensive. They also need to streamline the installation process. It takes far longer to install Norton Internet Security than any other piece of software I own. But, for now they've lost my business, perhaps indefinetly. I've gone with KASPERSKY! Its a far more reliable and BETTER QUALITY product anyway AND its one of the LEAST MEMORY INTENSIVE antivirus software programs out there. But, don't take my word for it, check out the reviews from PC Professionals & CNET. They all say the same thing.
 great product , 2008-06-20
have used on many other machines its a great product have been using their products for years
Everything Was Fine Until It Wasn't - Abysmal Support, 2008-06-19
I had no complaints for the first six months of use. Then suddenly I started getting an error message, virus protection stopped and couldn't be activated again. Norton's embeded fixes didn't cure the problem.
Then the nightmare began. If you want to "chat" with customer support you need to download a software program which won't "install". After that attempt it took 3 days worth of email (to and from India) to get information on how to resolve the problem. I was told I needed the "product key" which I didn't have (and they wouldn't provide).
Logging onto "My Account" proved a deadend - no way in sight to get the product key.
I finally dragged a toll-free number from them, called, spent 15 minutes wading through menus only to end up with a recording advising me someone would call back between certain hours. No one called.
So as I say, everything was fine until it wasn't. Customer support is totally abysmal - non-existent as far as I'm concerned. When will Norton/Symantec wake up and realize that prompt and convenient customer support is nearly as important as a good product? When people stop buying from them?
 Norton Internet Security 2008 Works Well, 2008-06-18
This product works much better than previous versions for the home user. It is more user friendly and configurable to handle situations common to home users, such as limited Internet access and multiple users. In nearly 2 momths, it has worked smoothly with few bobbles--all with Live Update and all recovered. Those inconveniences involved the occasional failure of updates, typically Sundays and holidays.
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