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From:Susteen
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 Avoid at all cost!!, 2008-03-16
They promised "the most robust data management solution that allows sync and individualizing your mobile phone", well let me tell you this Susteen staff: I DO NOT THINK SO!!! Purchasing DataPilot has been the worst mistake I've made since I purchased Glitter on DVD 3 years ago. The only phone that actually worked was my Motorola V3 and that because, after several emails, Susteen "Support Staff" replay me with an extremely weird "How to make the software recognize the phone" email. Are you familiar with Motorola Phone Tools easy to navigate graphic interface of "drag and drop" files to the computer? Well let's just say is a little bit different with this program, very, very different. After I purchased this software I understood why piracy is increasing exponentially everyday, when you pay top dollars for something (well $43.90) you expect it to work with minimum hassle or complication. It's unbelievable how you can search the web for information on BitPim (available for free) and find a lot of rich information and help from strangers and then you have this big companies with
Labyrinthine websites. Bottonline: This software is plague with incompatibilities, if you have a Motorola phone use Motorola Phone Tools, if you have another make of cellphone try a free software such as BitPim and donate money to the developers trying to make your life more easy :)
1 of 1 customers found the following review helpful:
Not a good product, 2006-10-30
Screwed up my phone so bad, I had to send it back to Sanyo for a replacement!
3 of 3 customers found the following review helpful:
Not worth it., 2006-08-29
What a rip off! You can download updates for 6 months for free. Most people get a new phone in 1-2 years. Guess what? Your new phone will not work with the old software! They will give you a "promotional" (read SUCKER) discount that "allows" you to purchase the latest versionn that will work with your phone for $27.00. Gee thanks....NOT! Don't waste your money with this company's product.
2 of 3 customers found the following review helpful:
 Datapilot Cell Phone Data Transfer Suite Sanyo USB, 2006-07-28
I am totslly satisfied with tis product it made transfer of my phone book easy. It was easy to use. I recommend it to anyone who upgrades a cell phone and needs to transfer data.
6 of 7 customers found the following review helpful:
Just throw your money out the window now, it'll save time, 2006-05-08
Too bad we can't give a negative number of stars.
First, recognize that I am an electronics engineer who works with (and sometimes designs parts of) computers every single day of my life, including using/installing incredibly complicated pieces of software that cost thousands of dollars. I am extremely computer savvy and technically literate. Also, recognize that my computer, my OS, and my phone were supposed to be 100% compatible with the Datapilot software.
That having been said, I've just finished spending approximately 6 hours trying to get the software to work with my phone, as well as rehabilitating my computer from the damaged caused by the attempts at getting Datapilot to work.
I've read every bit of the installation instructions. I've read every potentially related article in their "knowledge base". I've tried everything they recommend as well as everything else I could think of, reinstalling things many times over. I've completely verified, by other means, that everything on my end (computer, phone, USB connection, etc.) works just fine with other applications and when used in any other manner *except* with the Datapilot software. I've verified, time and time again, that the drivers are the correct ones according to their instructions, and that the drivers are being installed properly, and that there is absolutely no problem.
Except that Datapilot absolutely will not recognize my phone, no matter what.
I've never requested a refund on any piece of software before, and I've never posted a software review anywhere before, but this is an outrageously bad piece of software. (Or else their compatibility list is a lie.)
Aside from the software just not working, there are problems with various pieces of documentation conflicting with each other, also.
I've requested a refund (I bought the software directly from Datapilot, not through Amazon). However, in detailed searching of their Knowledge Base, I now find that they say that a refund of something bought via credit card may take up to 2 billing cycles (i.e. up to 2 months) to show back up as a refund, which is ridiculous. They also say that they are going to charge a $9.95 "handling fee" regardless of the reason for the refund. The price of the software alone, in downloaded version not on CD, was $34.95. So they are charging nearly 30% of the purchase price for "handling" of something that is not physical and doesn't require any re-stocking or anything like that. And that refund policy is not posted in the normal website any place where you might possible see it before you buy.
Although I've never requested a software refund before, and only once or twice in my life requested a refund on other types of products, at this point I'm prepared to take them to court and spend even more money just for the satisfaction of getting that extra $9.95 back. I've never been more livid about a purchase in my life.
If I don't hear back from them right away and get a full refund very quickly, I'm definitely reporting them to the Better Business Bureau in any case.
The bottom line is that it's a great idea. And you may get lucky (like one or two of the people here)and have it work for you. But for most people it's a complete waste of time and money.
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