HelpDesk VNC gives you instant remote connectivity to any Windows based computer system. By simply installing the "HelpDesk VNC Remote" software, the client computer will be automatically connected to you in a matter of seconds. No client configuration is ever required, even if the client computer is behind a firewall. Furthermore, there is no need to open router ports on the client side, just click and go.
First, you will activate "HelpDesk VNC Listener". Then, direct the client who requires support to open the "HelpDesk VNC Remote" support program. When the client opens the file, the connection is automatically initiated and you are ready to provide hands on support.
Once a connection is initiated, the remote client computer screen will appear on your support computer screen. This will allow you to completely control the client computer as if you were sitting right in front of it.